Privacy Policy

PRIVACY POLICY

Effective Date: May 22, 2025
Last Updated: May 22, 2026

This Privacy Policy describes how Ellis Crow Solutions, LLC ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website located at www.elliscrowsolutions.com (the "Site"), or when you interact with us via our telephone, voice, or text messaging communication channels.

We operate in strict compliance with federal and state communication privacy laws, including the Telephone Consumer Protection Act (TCPA) and wireless carrier compliance standards.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Site, or when you contact us directly. This information may include:

• First and last name

• Corporate or personal email address

• Mailing and billing addresses

• Telephone and mobile phone numbers

• Job title and company name

2. HOW WE USE YOUR INFORMATION

We use the information we collect or receive strictly for legitimate business purposes, including to:

• Deliver, maintain, and improve our services and website functionality.

• Respond to customer service inquiries, comments, and support requests.

• Send administrative information, such as service updates, security alerts, and policy changes.

• Fulfill and manage orders, payments, and transactional requests.

• Communicate operational or promotional updates with your explicit, verified consent.

3. USER CONSENT AND COMMUNICATION PREFERENCES

By providing your telephone or mobile number to us, you acknowledge and explicitly consent to receive operational communications, transaction updates, and customer support from us via voice calls or text messages (SMS/MMS).

• Voice Call Opt-Out: You may request to be placed on our internal Do Not Call list at any time during a live call or by submitting a written request to the contact email listed below.

• Text Message (SMS) Opt-Out: You may revoke text messaging consent at any time. To stop receiving text messages, reply "STOP" to any text message received from us. After replying "STOP", you will receive a single confirmation message, and no further mobile messages will be sent.

4. STRICT DATA SHARING RESTRICTIONS & CARRIER COMPLIANCE

We do not sell, rent, trade, or lease your personal information to third parties for marketing, advertising, or cross-contextual profiling.

Mobile Information & Opt-In Consent: Notwithstanding anything to the contrary in this Privacy Policy, no mobile phone numbers, text messaging opt-in data, or customer consent information will be shared with, sold to, or rented to third parties, affiliates, or partners for marketing or promotional purposes. Text messaging originator opt-in data and consent are strictly excluded from all data-sharing practices; this information will not be shared with any third party for any reason.

We may share data with trusted third-party service providers (such as data hosting, billing, or telephony infrastructure providers) solely to perform operational tasks on our behalf. These providers are bound by strict contractual confidentiality agreements and are prohibited from using your data for any other purpose.

5. DATA SECURITY

We implement commercially reasonable, industry-standard technical and organizational security measures designed to protect the safety and confidentiality of your personal information against unauthorized access, destruction, loss, alteration, or disclosure.

6. CONTACT AND REGULATORY INQUIRIES

If you have questions, comments, or wish to exercise your rights regarding this Privacy Policy, please contact our compliance department at:

• Legal Entity Name: Ellis Crow Solutions, LLC

• Corporate Address: 32 Daniel Webster Highway Suite 3, Merrimack NH 03054

• Email Address: info@elliscrowsolutions.com

• Telephone Number: (603) 792-0450